Help and Support
HELP AND SUPPORT
Welcome to TALZIVO Support. Use this guide to resolve common issues or submit a request to our support team.
1. CHOOSE YOUR ISSUE
Account and login: unable to sign in, suspicious activity, contact-detail changes or account access.
Candidate profile: resume upload, education, skills, documents or profile completion.
Applications: listing eligibility, submission problems, status updates, interview information or employer communication.
Employer account: company verification, team access, listing creation, moderation or candidate management.
Training and certificates: course access, lessons, assignments, assessments, mentorship or completion documentation.
Payments and subscriptions: failed payment, duplicate charge, invoice, plan access or refund eligibility.
Privacy and data: access, correction, deletion, consent or suspected misuse of personal information.
Safety and grievances: fake listings, undisclosed fees, fraud, harassment, discrimination or unsafe conduct.
Technical issue: broken page, error message, email delivery or dashboard problem.
2. BEFORE SUBMITTING A REQUEST
Confirm that you are signed into the correct account. Refresh the page, check your internet connection and try a current browser version. Review the relevant listing, plan or course details. Keep the page URL, approximate time and any error message available.
3. INFORMATION TO INCLUDE
Provide your name, registered email or phone number, user type, relevant listing/application/course/transaction reference, a concise description, steps already tried and safe supporting screenshots where useful. Do not include passwords, OTPs, PINs, complete card numbers or banking passwords.
4. ACCOUNT SECURITY
If you suspect unauthorized access, change your password using the official account-security page, end unfamiliar sessions where available and contact support promptly. TALZIVO staff should never ask for your password or OTP.
5. APPLICATION SUPPORT
TALZIVO can help with technical submission issues and investigate policy concerns. Employers control shortlisting, interviews and selection. Support cannot guarantee an application outcome or require an employer to hire a candidate.
6. EMPLOYER AND LISTING SUPPORT
Employers should keep business details and listings accurate. If a listing is pending, check that the role, eligibility, location, working mode, duration, hours, vacancies, stipend or salary and selection process are complete. TALZIVO may request verification before publication.
7. PAYMENT SUPPORT
For a payment concern, include the transaction reference, date, amount and service purchased. Do not send full payment credentials. Access and refund decisions follow the terms presented for the purchased service and applicable law.
8. PRIVACY REQUESTS
State whether you seek access, correction, deletion, withdrawal of consent or information about data use. Identity verification may be required. Some records may be retained for fraud prevention, accounting, dispute resolution or legal compliance.
9. SAFETY REPORTS
Report suspicious recruiters, fake listings, requests for undisclosed payments, harassment, discrimination or misuse of data immediately. Preserve relevant messages and references. If there is immediate danger or suspected criminal activity, contact local emergency services or law enforcement before using online support.
10. FORMAL GRIEVANCES
For a formal complaint, review the Grievance Redressal page and submit a Help request with complete details. We aim to acknowledge a complete grievance within 2 business days and provide a substantive response or status update within 15 business days, subject to complexity and legal requirements.
11. SUPPORT AVAILABILITY
Submit requests through the TALZIVO Help workflow so they are logged and traceable. Official support email, business address and grievance contact details will be displayed when finalized in the website settings.
Welcome to TALZIVO Support. Use this guide to resolve common issues or submit a request to our support team.
1. CHOOSE YOUR ISSUE
Account and login: unable to sign in, suspicious activity, contact-detail changes or account access.
Candidate profile: resume upload, education, skills, documents or profile completion.
Applications: listing eligibility, submission problems, status updates, interview information or employer communication.
Employer account: company verification, team access, listing creation, moderation or candidate management.
Training and certificates: course access, lessons, assignments, assessments, mentorship or completion documentation.
Payments and subscriptions: failed payment, duplicate charge, invoice, plan access or refund eligibility.
Privacy and data: access, correction, deletion, consent or suspected misuse of personal information.
Safety and grievances: fake listings, undisclosed fees, fraud, harassment, discrimination or unsafe conduct.
Technical issue: broken page, error message, email delivery or dashboard problem.
2. BEFORE SUBMITTING A REQUEST
Confirm that you are signed into the correct account. Refresh the page, check your internet connection and try a current browser version. Review the relevant listing, plan or course details. Keep the page URL, approximate time and any error message available.
3. INFORMATION TO INCLUDE
Provide your name, registered email or phone number, user type, relevant listing/application/course/transaction reference, a concise description, steps already tried and safe supporting screenshots where useful. Do not include passwords, OTPs, PINs, complete card numbers or banking passwords.
4. ACCOUNT SECURITY
If you suspect unauthorized access, change your password using the official account-security page, end unfamiliar sessions where available and contact support promptly. TALZIVO staff should never ask for your password or OTP.
5. APPLICATION SUPPORT
TALZIVO can help with technical submission issues and investigate policy concerns. Employers control shortlisting, interviews and selection. Support cannot guarantee an application outcome or require an employer to hire a candidate.
6. EMPLOYER AND LISTING SUPPORT
Employers should keep business details and listings accurate. If a listing is pending, check that the role, eligibility, location, working mode, duration, hours, vacancies, stipend or salary and selection process are complete. TALZIVO may request verification before publication.
7. PAYMENT SUPPORT
For a payment concern, include the transaction reference, date, amount and service purchased. Do not send full payment credentials. Access and refund decisions follow the terms presented for the purchased service and applicable law.
8. PRIVACY REQUESTS
State whether you seek access, correction, deletion, withdrawal of consent or information about data use. Identity verification may be required. Some records may be retained for fraud prevention, accounting, dispute resolution or legal compliance.
9. SAFETY REPORTS
Report suspicious recruiters, fake listings, requests for undisclosed payments, harassment, discrimination or misuse of data immediately. Preserve relevant messages and references. If there is immediate danger or suspected criminal activity, contact local emergency services or law enforcement before using online support.
10. FORMAL GRIEVANCES
For a formal complaint, review the Grievance Redressal page and submit a Help request with complete details. We aim to acknowledge a complete grievance within 2 business days and provide a substantive response or status update within 15 business days, subject to complexity and legal requirements.
11. SUPPORT AVAILABILITY
Submit requests through the TALZIVO Help workflow so they are logged and traceable. Official support email, business address and grievance contact details will be displayed when finalized in the website settings.