Grievance Redressal

GRIEVANCE REDRESSAL

TALZIVO is committed to handling user concerns fairly, confidentially and within a reasonable time. This page explains how candidates, employers and other users can report a problem.

1. ISSUES YOU CAN REPORT
You may raise a grievance about a fake or misleading job or internship; undisclosed fees; stipend or salary misrepresentation; harassment, discrimination or unsafe conduct; misuse of personal data; account access; impersonation or fraud; payment or subscription concerns; intellectual-property infringement; inappropriate content; or failure of a TALZIVO service.

2. URGENT SAFETY MATTERS
If you face immediate danger, threats, violence, extortion or suspected criminal activity, contact local emergency services or the appropriate law-enforcement authority first. Then notify TALZIVO so we can review relevant platform activity. Do not rely on an online grievance as a substitute for emergency assistance.

3. HOW TO SUBMIT A GRIEVANCE
Open the TALZIVO Help page while signed in and create a support request. Select the closest issue category and provide:
- your name and account email or phone number;
- whether you are a candidate, employer or other affected person;
- the relevant company, listing, application, payment or account reference;
- a clear description and the date of the incident;
- the outcome you are requesting; and
- supporting screenshots or documents, where safe and relevant.

Never send your password, OTP, complete card number, PIN or banking password.

4. WHAT HAPPENS NEXT
TALZIVO will acknowledge the complaint through available contact details, assign it for review and may request clarification. We may examine account records, listing history, communications and documents relevant to the complaint. Where appropriate, we may contact the employer or other user for a response.

5. POSSIBLE ACTIONS
Depending on the evidence and platform rules, TALZIVO may provide guidance, correct platform data, remove or suspend a listing, restrict an account, request an employer remedy, preserve records, process an eligible service refund, or refer the matter to an appropriate authority. TALZIVO cannot compel an employer to hire a candidate or decide legal rights reserved for courts or statutory authorities.

6. TARGET RESPONSE TIMES
We aim to acknowledge a complete grievance within 2 business days and provide a substantive response or status update within 15 business days. Complex matters, third-party evidence or legal requirements may require additional time. Any legally mandated shorter timeline will take priority.

7. FAIRNESS AND CONFIDENTIALITY
Complaints are handled on a need-to-know basis. Information may be shared with the reported party, service providers or authorities only where reasonably necessary to investigate, respond, protect users or comply with law. Knowingly false, abusive or retaliatory complaints may lead to action under the Terms.

8. ESCALATION
If you are dissatisfied with the initial response, reply to the same support thread and request escalation, explaining what remains unresolved. The matter will be reviewed by an authorized senior representative or designated grievance contact when appointed.

9. EXTERNAL REMEDIES
Using TALZIVO's process does not remove any right to approach a consumer forum, data-protection authority, labour authority, police, court or other competent body where applicable.

10. CONTACT STATUS
TALZIVO's official legal business name, address, grievance officer name and grievance email have not yet been entered in the website settings. Until those details are published, submit grievances through the authenticated Help page so the request is logged and traceable.